Amazon Music Not Working? How to Fix?

By ChesterUpdated on December 16, 2022

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"I have downloaded some Amazon Music and played them on my iPhone. Everything works fine, but after I have updated the latest version of Amazon Music, all my Amazon Music files can't be played. It just grays out, and the playlist automatically skips music. I can’t even add new songs.! Please help me fix this.”

Streaming Amazon Music is the perfect way when you are working out, playing games, cooking, etc. Also it is a great tool to help release stress and relax after a long day since Amazon Music offers up to 90 million songs for Amazon Music Unlimited subscriber. With Amazon Music, you can take advantage of offline listening, where you can download songs to play at any time, anywhere even without an Internet connection. You also have unlimited skips and Alexa to make things easier for you.

But when you stream Amazon Music with the app and find yourself running into problems, such as you may experience your Amazon Music mobile app keeps crashing, stopping, not responding or won’t open at all. Users constantly complains that the the music streaming app is not working or not playing, you might want to know if there is any way to fix the issue.

To fix the Amazon Music not working issue, we will show you 2 ways to fix the Amazon Music not working issue, one is to fix the app and devices, the other one is to download Amazon Music as local file and keep them forever for free enjoyment.

CONTENTS

Part 1. Solutions to Fix Amazon Music Not Working Issues

If your Amazon Music app is not working or not playing anything on your mobile device. You can always do something to fix the not working issue.

Restart Amazon Music App
The easiest thing you can do is to restart the music streaming app on your device. Exit your Amazon Music app and relaunch it after a few seconds.

Restart Your Device
It is probably your device. Restarting your device can help refresh your connection and processes. Exit the running apps on your device and turn it off. Then wait for 1 minute before turning it back on. Now try to relaunch Amazon Music app and see if it works.

Clear Amazon Music App Cache
Corrupted cache files can cause the error on your Amazon Music app, you may want to clear yur app cache.

Launch the Settings menu of your Android device, go to Apps. Look for Amazon Music. Select Storage, Tap Clear Cache, Tap Clear Data.
For iOS devices, you will need to uninstall and reinstall the app.

Reinstall Amazon Music App
You can try reinstall the Amazon Music app if clearing the cache does not do the work to fix the error. First, uninstall your Amazon Music app. Then, go to the App Store for iOS or the Google Play Store for Android, search and download the latest version of the Amazon Music app, install a new Amazon Music app on your mobile device.

Part 2. Fix Amazon Music Not Working and Keep Amazon Music Forever (Best)

The Amazon Music not working issue is annoying, even if you fix it once, it may happen again next time. Can we download Amazon Music as local files to keep Amazon Music forever and play them without the Amazon Music app? It’s definitely yes. In this part, we have the solution for you, you need a professional third party tool to download Amazon Music to common audio format save them permanently on your computer.

Tool Required - UkeySoft Amazon Music Converter

UkeySoft Amazon Music Converter has ability to convert Amazon Music to MP3 and other various common format without DRM, the downloaded Amazon Music files will be kept on your computer forever. Which means you can play them on other media player, such as iTunes, Windows Media Player, VLC or other mobile media players. In addition, the program comes with a built-in Amazon Music web player, you can directly search, browser and play music with it. You do not even need to use the Amazon Music app. Let’s take a look at some main features of the program and the tutorials on how to use it.

Main Features of UkeySoft Amazon Music Converter

• Supports Amazon Free, Amazon Music Prime, Amazon Music Unlimited.
• Remove DRM from Amazon Music.
• Convert Amazon Music to MP3, FLAC, M4A, AAC, WAV, AIFF.
• Preserve original audio quality and keep ID3 tags after conversion.
• Batch converting & 10X faster conversion speed.
• Play Amazon Music on other media players.
• Play Amazon Music on multiple devices.
• Built-in Amazon Music player.

Tutorial: How to Download Amazon Music as Local Files on Computer

First of all, you need to download the latest version of UkeySoft Amazon Music Converter, install it to your computer, then follow the steps below.

Step 1. Sign in Amazon Account
Launch UkeySoft Amazon Music Converter and log in your Amazon account by clicking the “Sign In” button on the top right corner.

Tips: UkeySoft supports logging in with Amazon Free, Amazon Music Prime or Amazon Music Unlimited users.

Step 2. Output File Setup
Before you add your favourite songs, you need to customize your output setting. Click the ‘gear’ icon to the output setting window, choose one of the 6 output formats according to your needs. Auto is default as M4A in here, we select MP3 as the output audio formats here as MP3 is the most commonly used formats for all devices.

There are more you can setup for your output file, like output quality, output folder, output file name, output organized, etc.

Step 3. Add Amazon Songs
After customizing the output files, then choose your favourite playlist or album that you want to download from Amazon Music. Click the red ‘+’ add button on the right side to add the songs to the converting list.

All songs in the playlist are selected by default. If you do not want all the songs from the list, you can choose the songs that you want to download by ticking the box.

Step 4. Start Converting Amazon Music to MP3
Once you have confirmed the songs in the converting list, click the “Convert” button to download the selected songs to MP3 as local files to computer at 10x speed. All output music files will be kept its original audio quality and ID3 tags.

Step 5. Locate the Music Files
After the conversion is done, please go to “History” by clicking the “clock” icon, then you can see all the downloaded items on the list, you can click the blue folder at the back of each title to open the location of the the download Amazon Music songs on your computer.

Now you have your Amazon Music downloaded in MP3 on your computer, you can play them on other media players without disturb or transferring them to your MP3 player or other devices for offline playback.

Conclusion

It’s pretty annoying that Amazon Music is not working while you are streaming online. But there are always solutions. If you don't want to fix the not working issue again and again, UkeySoft Amazon Music Converter is a useful tool, and we strongly recommend you to try it! Do not hesitate to download the program and start enjoying Amazon Music with no interruption.

Chester

Justin Sabrina has over 10 years of content writing experience. She specializes in product reviews, how-to guides, tips and tricks, top lists, etc. on data encryption, multi-media conversion, screen recording and iOS unlocking. At UkeySoft, she performs in-depth research SEO copywriting and collaborates with our R & D team to offer effective software solution, most of her articles on software are helpful and easy to read, helping our reader easily solve problems through using software or apps.

Chester

Li Zhang is a sophisticated editor for UkeySoft in tech blog writing, as well as a SEO and content marketing expert. She has been writing related article about multimedia conversion, streaming music and streaming video since 2018. Also, she's starting to write article about data security, including articles about file lock, USB encryption, DVD encryption, etc. Each helpful tutorial and solution is based on her practical tests, she is aways energetic and trustworthy in this field.

Chester

Chester is an experienced editor for UkeySoft focused on tech article writing, software & hardware produce review and tutorial. He specializes in composing posts about music conversion, video downloading, video conversion, screen recording and other tech knowledge tips. He always understands user needs and pain points and familiar with all kinds of multimedia conversion software and streaming music downloader on the market. So far, he has published 400+ helpful tech articles of software reviews, how-to guides to help reader in need.

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