How to Fix Tidal Not Working Issues

By ChesterUpdated on July 11, 2024

Summary
Have you ever encountered that your Tidal Music is not working? You have tried many different ways to fix them but they will might happen again and again. In this article, we will teach you using universal methods to fix Tidal not working issues, and the ultimate solution to avoid Tidal not working issue.

"I've been having issues with Tidal Music on my phone. Sometimes it stops playing, and some songs won't play even though I've downloaded them. It's really frustrating. Can anyone help me find solutions for these problems?"

Tidal is a leading digital music streaming platform offering access to over 90 million tracks. It's also the first to deliver high-fidelity sound with lower subscription tiers. While Tidal is an excellent app for streaming music, it can occasionally present issues, as mentioned at the start. Are you experiencing similar problems? If Tidal keeps failing to play songs, don't worry - we've got you covered! In the following sections, I'll explore possible reasons for Tidal not working issue and provide practical solutions to fix it.

CONTENTS

Part 1. Why is Tidal Not Working?
Part 2. How to Fix Tidal Not Working Issue (Official Ways)
Part 3. Ultimate Way to Fix Tidal Not Working Issue [Best]

Part 1. Why is Tidal Not Working?

When you try to play a song on Tidal and it doesn't work, there could be several reasons for this:

⚠ Tidal Service Issues: Sometimes Tidal experiences outages or bugs that can prevent music from playing correctly.

⚠ Poor Network Connection: Tidal relies on a strong and stable internet connection. If your network is weak or unstable, the app may not stream music properly.

⚠ Outdated App or Device: Keeping your app and device updated is crucial, as updates often fix bugs and improve performance. Make sure you're using the latest version.

⚠ Insufficient Storage Space: If your device is low on storage, you may need to clear some space by deleting cache or unnecessary files.

⚠ Audio Output Issues: If you're using external speakers and experiencing connection problems, this could prevent Tidal from playing music.

⚠ Corrupted Files or Download Errors: If a song didn't download properly or the file is corrupted, it won't play.

Part 2. How to Fix Tidal Not Working Issue (Official Ways)

To fix Tidal issues, we can use the official troubleshooting ways provided by Tidal.

1. Restart Your Device

Maybe you just have to restart your device, because it takes up the memory if the device is on for a long time, it slows down the machine and sometimes makes other app not working. Restarting it will help clear all the temporary memory and background activities.

Step 1.

First press and hold the "Power" button until the "Options" menu appears.

Step 2.

Then select the "Restart" option.

Step 3.

Your device will automatically restart. Check now if you can access Tidal Music. If not, try the next option.

2. Reinstall Tidal App

Maybe the update option of Tidal app is not working, you can uninstall the old Tidal app, and then download the latest version of the Tidal app to reinstall it.

Step 1.

Click and hold the icon until you see a selection of choices.

Step 2.

Then select the "Uninstall" option.

Step 3.

Click on the "OK" button to confirm uninstalling Tidal from your device.

Step 4.

Next, search for the "Tidal" app on the "Play Store" for Android or the "App Store" for iPhone.

Step 5.

Finally, hit the "Install" button to reinstall Tidal on your phone.

install tidal android

3. Clear Tidal Cache

Tidal cache files will temporarily saved on your phone, it takes up the spaces. When this data becomes large, then there will be issues like freezing phone or Tidal Music not playing.

Step 1.

To clear cache, locate the "Tidal" icon on your device.

Step 2.

Step 3.

Next, select the "App" info > "Storage".

Step 4.

Finally, click on the "Clear Cache".

4. Update Tidal App

Music not playing on Tidal could be the outdated of Tidal app. Try to update your app to solve the problem.

Step 1.

Open Tidal app and select the Settings button.

Step 2.

Then scroll down and check the version of Tidal whether is the latest one.

Step 3.

If not, go to the App Store and click "Update" to download the Tidal app.

Step 4.

Finally, install and check whether the Tidal not playing problem is now fixed.

5. Check Your Internet Connection

Bad internet connection is another not working issue of Tidal Music app. You can try to switch your internet between 4G and WiFi to check the stability of the internet.

Step 1.

Open your "Settings" app and click on the "Network & Internet" option.

Step 2.

Turn the Wi-Fi data off and keep 4G "ON". Check whether there is a difference.

Step 3.

If not, turn the WiFi back on to see if Tidal is now working.

check internet

Part 3. Ultimate Way to Fix Tidal Not Working Issue [Best]

You might have resolved the Tidal issue using the official methods mentioned above. However, the problem could recur. To avoid this, downloading Tidal songs to your computer as local files is the best solution. Unfortunately, Tidal music files are protected by DRM, restricting playback to the Tidal app. If you want a seamless music experience without interruptions and the ability to play your Tidal downloads on any device, we recommend using UkeySoft Tidal Music Converter.

UkeySoft Tidal Music Converter is a professional tool for decrypting and converting Tidal Music. It allows you to remove DRM protection and convert Tidal songs to MP3, M4A, AAC, WAV, FLAC, and AIFF formats while maintaining 100% original quality. Additionally, UkeySoft converts and downloads Tidal music at 10X faster speeds, enabling you to keep Tidal tracks permanently on your computer. This way, you can play them on media players like iTunes, Windows Media Player, VLC, or any mobile music player, and transfer the songs to other devices for offline playback. With UkeySoft, you'll no longer face Tidal playback issues and can enjoy your music collection anytime, anywhere.

Learn More >>

UkeySoft Tidal Music Converter

Support Tidal free and Tidal HiFi(Plus) users
Easily remove DRM from Tidal Music
Convert Tidal Music to MP3, AAC, M4A, WAV, FLAC and AIFF
Batch download and 10X conversion speed
Keep Hi-Fi audio quality and ID3 tags after conversion
Fix Tidal not working issues
Play Tidal Music on multiple devices
No need to install the Tidal app

Try It Free

Windows 11/10/8/7

Try It Free

Mac OS X 10.11 or Above

Guides: How to Download Tidal Music to Computer

Before starting the guide, You need to download the latest version of UkeySoft Tidal Music Converter first, and install it to your computer, then follow the steps below.

Step 1. Launch the Program and Log in Tidal Account

Launch UkeySoft Tidal Music Converter on your computer, log in your Tidal account by clicking the "Log In" button on the top right corner.

launch tidal music converter

Tip

You can log in Tidal with your Tidal Free, Tidal HiFi and Tidal Hifi Plus account.

Step 2. Customize the Output Settings

Before you start downloading the songs, you need to set up your output settings. Click the 'gear' icon on the top right corner of the program interface for the output setting window, there are 6 types of formats you can choose from, Auto is default as M4A format, we can choose MP3 here, because MP3 is the universal format for most devices.

customize output setting

There are many other parameters you can set up for your output file, when you set MP3 as output format, the output quality is set at 256 Kbps automatically. You can also set the output file path, output file name in Title, output organized in Artist, Album, Artist/Album, Album/Artist.

customize output setting

Step 3. Add Songs, Albums or Playlists

Choose the songs, albums or playlists that you want to download from Tidal Music. Click the red '+' add button on the right side to add the songs to the converting list.

add songs

All songs in the converting list are selected by default. You can deselect the songs that you do not want to download from Tidal Music on the list.

select songs

Step 4. Start Converting Tidal Music to MP3

Once you have confirmed the songs in the converting list, click the "Convert" button to start converting the selected songs to MP3 on computer at 10x faster speed. All output music files will be kept its original audio quality and ID3 tags.

start converting

Step 5. Get the Local Files

After the conversion is done, click "History" to view all the downloaded contents from Tidal Music, you can locate your output MP3 files by clicking the blue folder icon at the back of the song list.

get local files

Step 6. Offline Play Tidal Music

You can directly play the converted Tidal Music with the built-in Tidal Music player offline.

play offline

Pros and Cons of Converting Tidal Music via UkeySoft Tidal Music Converter

Pros

Remove DRM safely

Convert Tidal Music to 6 different types of format

Preserve the original quality and ID3 tag

Free to transfer songs to multiple devices

Built-in Tidal web player

Batch conversion

10X faster speed

Available for Windows and Mac

Cons

Not Free. The free trial version only supports converting the first 3 minutes of each song.

Not available on mobile devices.

Conclusion

You've seen the methods to resolve Tidal issues in the guides above. If those official solutions don't work, UkeySoft Tidal Music Converter is the ultimate solution for fixing Tidal not working issue. This tool lets you download Tidal music as MP3 files and keep them permanently on your computer for playback with any media player. You can also transfer the music to other devices for unrestricted offline listening.

Tip: System Requirements:

Windows 7 or later on 64bit required

Try it Free

Mac OS X 10.11 or higher

Try it Free

Fix Tidal Not Working Issues

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Chester

Chester has always had great enthusiasm for writing, programming and web development. He likes writing about software and technology, his works are featured on some tech blogs or forums like Tom's Hardware, CNET, etc.