Amazon Music Keeps Crashing? Here’s The Real Fix

By Justin SabrinaUpdated on April 17, 2023

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Amazon Music is a cool bonus service. With an Amazon Music account, you can stream millions of songs on your devices. Having your Amazon Music app crash all the time while you're listening to your favorite songs can get annoying. There could be multiple reasons why your Amazon Music keeps crashing or Amazon Music down. Here we will introduce several methods to help you solve your issue with Amazon Music. You will not only get the ways to fix Amazon Music keeps crashing, but also have an opportunity to download Amazon Music to computer.

CONTENTS

Part 1. Why Does My Amazon Music App Keep Crashing?

Why does your Amazon Music app keep crashing? The root cause of this issue may stem from problems in the Amazon Music settings or your device configurations.

Outdated App - The older version of the Amazon Music app tend to have bugs and system glitches. You can update it anytime.

Less Storage - Amazon Music consumes a lot of storage space for your streaming tracks and downloaded songs. If you run out of storage space on your phone, it may cause the Amazon Music app to crash or shut down.

Cache - Your cached data may contain junk files that cause the Spotify app to crash multiple times.

Public Network - Sometimes the app may also crash if you connect your device to a public or office network.

Background App Refresh - Background App Refresh will ensure your apps are updated at all times. Make sure you've turned on the background app refresh in the settings.

Part 2. Ways to Fix Amazon Music Keeps Crashing Problem

Let's take a look at the ways to fix Amazon Music keeps crashing.

Way 1. Force-close and then Restart Amazon Music App
Most apps error message or crashes can be solved by forcing the app to close and restart it. If your Amazon Music app is crashing or not responding, then you can force it to shut down and restart.

Way 2. Log Out of Amazon Music and Log Back in
A simple re-login can fix minor issues like app crashes. If your Amazon Music app crashes while you are playing any song, please log out of it.

● Open Amazon Music app on your Android or iOS device.
● Click on the three dots at the upper right corner.
● Click on "Settings' and scroll to bottom and click "Sign Out".

Way 3. Uninstall and Reinstall Amazon Music App
If your Amazon Music app is broken or incompatible with some other software on your updated device, try to uninstall the app. Afterward, reinstall the app from the App Store and check Amazon Music app is working or not.

On iOS:
Step 1. Touch and hold the 'Amazon Music' icon on the screen.
Step 2. In the pop-up small window, click 'Remove App' > 'Delete App'.
Step 3. Go to the 'App Store' and search 'Amazon Music'.
Step 4. Tap 'Install' then open the app and sign-in.

On Android:
Step 1. Go to the 'Settings' > 'Apps' > 'Show all apps'.
Step 2. Tap on the Amazon Music app.
Step 3. Select 'Uninstall' and confirm by clicking 'OK'.
Step 4. Open the 'Google Play Store' app and search 'Amazon Music'.
Step 5. Click 'Install' then open the app and sign-in.

Way 4. Restart Your iPhone
Some iOS users are reporting iPhone apps keep crashing after the iOS 16 update, including the Amazon Music app. Most of the time, apps crash because they are not updated and have unresolved bugs. To fix apps that keep crashing in iOS 16, it's best to restart your device.

Way 5. Clear Amazon Music App Cache
Clearing the app cache is a great way to unclog redundant and unwanted junk files. It cleans up large downloads and may even eventually fix Amazon Music app crashes. Here's how to clear your Amazon Music cache on iOS and Android devices.

On iOS:
Step 1. Open 'Settings' on your iOS devices.
Step 2. Swipe down to find Amazon Music and tap it.
Step 3. Search for 'Clear Cache'.
Step 4. Click the toggle to clear the app cache.

On Android:
Step 1. Touch and hold the Amazon Music app icon.
Step 2. Tap 'App Settings' to see the settings page.
Step 3. Find the Clear Cache' button and tap it.
Step 4. Restart the app and sign in.

Way 6. Change to a Private Internet
Switching back to a private network will stop Amazon Music's erratic behavior and you'll be able to use it normally. So try turning on your cellular data or connect to a private network, and then open Amazon Music to check if it works.

Part 3. Benefits: Download Amazon Music to Local Computer

It's annoying and unhelpful when you want to play Amazon Music but the app keeps crashing. Now you got the ways to diagnose Amazon Music crashing on your smartphone. Do you want to play Amazon Music outside the Amazon Music app? If you are an Amazon Prime member or Amazon Music Unlimited subscriber, you are authorized to download Amazon Music songs for offline playback. But the Download feature is not available on computer, and you cannot take any downloaded song out from Amazon Music app. In this part, we will show you the ultimate method to fix Amazon Music keeps crashing issue - play Amazon Music through other music players. We are going to adopt a simple but professional Amazon Music Downloader to help you do this.

UkeySoft Amazon Music Converter is an all-round tool, specially designed to help users download music from Amazon Prime & Music Unlimited to computer. With no need to install any extra apps, it assists you to download tracks, playlists, albums and podcasts from Amazon Music web player to local drive. More importantly, it can convert Amazon Music songs & playlist to MP3, M4A, AAC, WAV, FLAC and AIFF audio format without any audio quality lose. This smart tool is also a great way to organize your music library. It will keep the original ID3 tags of music tracks, and allows you to sort output Amazon songs by artist, album, artist/album.

With it, you could save Amazon Music songs on local computer forever, then add and play Amazon Music through iTunes, VLC, Windows Media Player, Spotify, Apple Music, Tidal, etc. Therefore, no need to worry about Amazon Music app crashing. Also, you can transfer them to your MP3 player, iOS, Android, USB drive, SD card, PSP, smart TV, etc.

Features of UkeySoft Amazon Music Converter:

• Download songs from Amazon Music Unlimited & Prime Music.
• Download Amazon Music songs, albums, playlists, podcasts to computer.
• Convert Amazon Music to M4A/MP3/AAC/WAV/FLAC/AIFF.
• Keep original music quality and ID3 tags after conversion.
• No need to install Amazon Music app, built-in Amazon Music Web Player.
• Organize output songs by artist, album, artist/album or album/artist.
• Organize your music library by classifying output Amazon Music songs.

How to Download Amazon Music to PC & Mac

Step 1. Run UkeySoft Amazon Music Converter
After installation, launch UkeySoft Amazon Music Converter and then sign in with your Amazon Music account.

Step 2. Customize Output Settings
Hit on the "Gear" icon to open the setting window. You can set the output format (M4A/MP3/AAC/WAV/FLAC/AIFF), output quality, output folder, output file name.

Here you can select MP3 format and 320kbps quality for Amazon Music songs.

Step 3. Add Amazon Music to UkeySoft
Open any Amazon Music track, playlist, artist or podcast, and then click the "+" icon in the right side.

Tick the check box to select the songs that you'd like to download.

Step 4. Export Amazon Music Songs to Local Computer
Simply press on the "Convert" button to start the conversion, and all selected Amazon songs will be saved in .mp3 format to the local folder.

When finished, click on the "History" icon or go to the output folder to get all converted Amazon Music files.

Conclusion

If Amazon Music keeps crashing on your smartphone, here are some quick fixes to try. We hope you know how to fix Amazon Music crashes and get back to normal. In addition, you can also try the UkeySoft Amazon Music Converter, which can help you download Amazon Music songs to MP3, M4A, AAC, FLAC, etc. In this way, you are able to transfer Amazon Music to other music apps/players, like Spotify, iTunes, VLC, Apple Music, etc., and play Amazon Music on any device without Amazon Music app!

Justin Sabrina

Justin Sabrina has over 10 years of content writing experience. She specializes in product reviews, how-to guides, tips and tricks, top lists, etc. on data encryption, multi-media conversion, screen recording and iOS unlocking. At UkeySoft, she performs in-depth research SEO copywriting and collaborates with our R & D team to offer effective software solution, most of her articles on software are helpful and easy to read, helping our reader easily solve problems through using software or apps.

Justin Sabrina

Li Zhang is a sophisticated editor for UkeySoft in tech blog writing, as well as a SEO and content marketing expert. She has been writing related article about multimedia conversion, streaming music and streaming video since 2018. Also, she's starting to write article about data security, including articles about file lock, USB encryption, DVD encryption, etc. Each helpful tutorial and solution is based on her practical tests, she is aways energetic and trustworthy in this field.

Justin Sabrina

Chester is an experienced editor for UkeySoft focused on tech article writing, software & hardware produce review and tutorial. He specializes in composing posts about music conversion, video downloading, video conversion, screen recording and other tech knowledge tips. He always understands user needs and pain points and familiar with all kinds of multimedia conversion software and streaming music downloader on the market. So far, he has published 400+ helpful tech articles of software reviews, how-to guides to help reader in need.

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